Player Privacy Policy
This Privacy Policy explains how Lucky Creek collects, uses, stores and protects personal information when you create an account, place activity on our site, or communicate with us. We take your privacy seriously and describe below the types of information we collect, why we need it, how we protect it, and how you can manage your personal data as a user in Canada.
Types of data we collect
Personal data
We collect personal information you provide when registering or verifying your account. This may include your name, date of birth, address, email, phone number, identity documents for KYC, and payment details. We use this information to open and maintain your account and to meet legal verification and anti-fraud requirements.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers, and log data. This helps us maintain site performance, prevent abuse, and present the service correctly on your device.
Transactional data
Transactional data includes deposits, withdrawals, wager history, game activity, and correspondence about transactions. We retain this data to process payments, resolve disputes, and comply with record-keeping obligations.
How we use your information
We use collected data to operate and improve our services, process payments, verify identity, detect and prevent fraud, handle support requests, and fulfill legal and regulatory duties. We may also use aggregated or anonymized data for analytics and to improve site features. We do not use your personal information for marketing without your consent.
Data protection practices
We protect personal information using administrative, technical and physical safeguards appropriate to the sensitivity of the data. Access to personal data is limited to staff and service providers with a legitimate need. While we take reasonable measures to secure data, no online system can be guaranteed completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality, and analyze site usage. Some cookies are essential for account and security features; others support analytics and performance. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.
User rights
If you are located in Canada you have rights to access your personal data, correct inaccuracies, and request deletion in accordance with applicable law. You may also object to certain processing or request restriction. We will review and respond to validated requests within a reasonable timeframe.
Access, correction and deletion
To request access, correction or deletion of your personal information, contact [email protected]. We may require proof of identity before fulfilling requests. In some cases we may retain limited information to meet legal obligations or to preserve record integrity.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention services, hosting providers and legal advisors as needed to provide services and comply with law. We require these third parties to protect data according to contractual terms. In some cases data may be transferred or stored outside Canada under appropriate safeguards.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and take effect when published. For questions about this policy or our practices, contact our privacy team at [email protected].