Terms and Conditions

These Terms and Conditions describe the rules that govern use of the Lucky Creek online platform and the relationship between us and our users in Canada. We set out account responsibilities, eligibility criteria, acceptable use, and how promotions, deposits and withdrawals are handled. By registering or using our services you agree to these terms, and we ask you to read them carefully before depositing or playing.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Maintain confidentiality of your username and password and notify us immediately if you suspect unauthorised access. We may require identity verification, supporting documents and address confirmation before permitting withdrawals or changes to account details. Account limits, self-imposed controls and temporary suspensions may be applied by you or by us for security and compliance purposes.

Eligibility requirements

Only users who meet local age and jurisdictional requirements may register. Access and participation may be restricted in certain provinces; for example, residents of Ontario may be excluded from specific offers. We may refuse service or close accounts where eligibility cannot be verified. One account per person is normally permitted; opening multiple accounts to claim repeated offers is prohibited.

Acceptable platform use

Use of the platform must be lawful and fair. Prohibited conduct includes fraud, collusion, bonus abuse and use of automated systems that interfere with normal operation. We reserve the right to limit, suspend or close accounts and to withhold funds where we reasonably suspect abuse, illegal activity or breach of these terms. Users must not attempt to bypass geographic restrictions or account controls.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms that appear with each offer. Unless stated otherwise, promotions are limited to one claim per person, household, IP address and device. Wagering requirements, maximum cashout limits and eligible games will be shown in the promotion terms; failure to meet those terms may result in forfeiture of bonus funds. For clarity, always review the promotional terms in the cashier before qualifying for any offer.

Deposits and withdrawals

Payment methods, minimums and processing times are listed in the cashier and may vary by method and country. We perform standard withdrawal checks including identity verification and source-of-funds reviews. Withdrawals may be delayed pending successful verification. Fees imposed by payment providers are separate and may apply. If you have questions about a transaction contact our support team.

Dispute resolution

If a dispute arises, contact our support so we can review the matter. We aim to resolve issues promptly and will request documentation when needed. Where an internal resolution is not possible, the dispute may be escalated to independent mediation or other appropriate processes, subject to applicable Canadian law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, communicated to registered users. Continued use of the site after updates constitutes acceptance of the revised terms. For account or legal questions contact [email protected] or consult the account section for the latest policies.

For operational questions about features or availability in Canada, including responsible play tools and limits, check your account settings or ask our team. References to the brand in this document may also appear as LuckyCreek in some interface areas.